Keriya Privacy Policy & Data Protection
Last Updated: January 2025
What Information We Collect
Registration Information
When you open an account at keriya, we collect your name, date of birth, mobile number, and email address. This information is used to verify your identity and manage your account. We never collect unnecessary personal information, and all collected data is stored with the highest level of security. National ID or passport details may also be required for age verification.
Financial Information
During deposits and withdrawals, we store transaction-related information such as the payment method and transaction amount. Only the minimum necessary information is processed when payments are made via local payment methods such as bKash, Nagad, or Rocket. We do not store complete card numbers or full bank account details on our servers. All financial transactions are completed through encrypted channels.
Device & Usage Information
Your device type, operating system, browser information, and IP address may be collected automatically. This information helps us improve platform performance and identify security issues. By analyzing how long you spend on each page, we make the user experience smoother and more enjoyable. More details about cookie usage are provided below.
Contact Information
If you contact our support team, we may retain a record of that conversation. This information is used solely to resolve your issue and improve service quality. All communications with us are completely confidential and are not shared with third parties. However, information may need to be provided to relevant authorities in cases of legal obligation.
How Your Information is Used
Keriya uses your information solely for the purpose of providing services — your data is never sold to any commercial advertisers. Collected information is used for account verification, deposit and withdrawal processing, responsible gaming monitoring, and customer support. Data is also analyzed to ensure platform security and prevent fraudulent activity. You may be contacted by email or SMS about new services or relevant promotions, but you can opt out of such messages at any time. We believe that managing data with transparency and respect is the foundation of the best service.
Cookies & Tracking Technologies
Our platform uses cookies to make your browsing experience smoother and more personalized. Necessary cookies are used to remember your login state, save language preferences, and verify security. Some analytical cookies may also be used to analyze platform performance, and these are completely anonymous. You can control or disable cookies through your browser settings if you wish, though this may affect some platform functionality. No data collected via cookies is shared with advertising networks.
Your Rights & Data Control
You have full rights over your personal data, and keriya respects those rights. You may request to view, correct, or delete your stored data at any time. Even after account closure, some data may be retained for a specified period due to legal requirements. For any data-related requests or complaints, contact our support team — we aim to respond within 48 hours. We are always committed to protecting your privacy and will notify you in advance of any changes.
Data Security & Third Parties
Security Measures
We use industry-standard encryption technology to protect your data. All data transfers are secured via SSL/TLS protocols. Our servers are subject to regular security audits and multiple layers of protection are in place to prevent unauthorized access. In the event of a data breach, we will take prompt action and immediately notify affected users.
Third-Party Sharing
Keriya never sells or rents your personal information to third parties. Minimum necessary information may be shared with trusted partners for payment processing and technology services, but they are equally bound by the same privacy policy. No information is shared with any government agency without legal directive or court order. All our partners are contractually obligated to protect your data.
Minor Users & Policy Changes
Keriya strictly provides services only to individuals aged 18 and above, and no information from minors is collected or processed. If we become aware that a minor has registered, that account and all associated data will be deleted immediately. Our privacy policy may be updated from time to time — if any significant changes occur, you will be notified via your registered email or through a notice on the platform. Continued use of the platform after changes have been made will be considered acceptance of the new policy. For any questions, please contact our FAQ Page View.